Proactive L1M3 Services
Managed Services for your SolarWinds environment
Unlimited 24×7 support where our team monitors,
maintains, manages, and enriches your technology investments
Introducing L1M3 Services
Let Loop1 manage your entire SolarWinds environment with L1M3 Services – our proactive Managed Services offering; absorbing the repetitive, basic, and time-consuming tasks and freeing up your IT pros to tackle larger, more complex projects that drive business value.
Loop1’s proactive Managed Services provide unlimited 24×7 support where our team monitors, maintains, manages, and enriches your technology investments for you.
Select the IT Operations Management (ITOM) Managed Services Package that’s right for your team and environment, and go L1M3 with Loop1.
What is L1M3
L1M3 (LIME)—the Loop1 Monitoring Maturity Model— was created as a standard reference for organizations to achieve desired business outcomes. Adopting L1M3 improves technology investments’ performance and leverages IT tools and operational data to inform business services and drive better business decisions.
Based on decades of experience in designing, implementing, and monitoring technology solutions across thousands of organizations worldwide, the L1M3 model is structured to help express business technology goals in standard terms while leveraging IT tools and data to deliver valuable business insights.
Select the L1M3 Managed Services package that's right for your organization
Organizations are procuring powerful and sophisticated tools to provide insight into their IT operations, but they often neglect the ongoing maintenance, monitoring and sharpening of the toolset, to enable them to know what’s next and plan for the future. This is where Loop1 comes in.
Whether you opt for our ITOMessentials or ITOMplus package, you gain on-demand access to Loop1’s SolarWinds experts to support your ICT Team. ITOMessentials is designed to increase monitoring maturity and provides proactive monitoring of your SolarWinds Platform together with break-fix support so your team can focus on executing their core business activities. ITOMplus takes it to the next level and ensures your tooling is integrated, feature-complete, and your team is trained to adopt your investment with no limitations.
Provides you with proactive monitoring and break-fix support for your SolarWinds Platform.
Comprehensive L1M3 assessment and onboarding
Scheduled proactive activities ensuring effective systems management
Quarterly business review with Loop1 executive staff on digital transformation agenda
Support escalation to Loop1 for incidents, moves, adds, and changes
Review of patch management strategy of documented and deployed SolarWinds tooling
Reduced rate access to Loop1 SCP developers
Provides you with 24×7 proactive monitoring and management for your SolarWinds Platform.
Dedicated Service Delivery Manager (SDM) accountable to your success
Proactive Integration and management of your organizations' SolarWinds Service Desk CMDB
POC for SolarWinds tools not currently owned by your organization
Unlimited access to scheduled Loop1 Public Training classes for up to five (5) names individuals
Active patch management of documented and deployed SolarWinds tooling
Proactive alignment of L1M3 for the term of your agreement
| Â |  |  |
| Version Upgrades, Customer Success Center, SolarWinds Academy | inc. SolarWind Maintenance | inc. SolarWind Maintenance |
| L1M3 Proactive Management (Daily, Weekly, Monthly Tasks) | 42 Point Proactive | 42 Point Proactive |
| 24×7 Loop1 Orion Platform Support | Unlimited | Unlimited |
| Loop1 Service Level Guidelines for Support Requests |  | |
| Loop1 SolarWinds Orion Health Check | | |
| ITOM Maturity Assessment & L1M3 Roadmap | | |
| Loop1 Classroom Training Seats | Additional Fee | Unlimited for five (5) named individuals |
| Professional Services (Projects) | Additional Fee | |
| Project Management as a Service (PMaaS) | Additional Fee | |
| SolarWinds Orion Product Proof of Concept (PoC) | Additional Fee | |
| Loop1 Hosted SolarWinds Orion | Additional Fee | Additional Fee |
| SolarWinds Orion and ITSM Integration | | |
| SolarWinds Version Upgrades | As Qualified | |
| SolarWinds Active License Maintenance | Required | Required |
| SolarWinds Premium Support Options | Additional Fee | Additional Fee |
| SolarWinds Deployment Services | Available | Available |
| Â | Get a Quote | Get a Quote |
L1M3 Services Delivery Framework
Our L1M3 Proactive SolarWinds Managed Services packages are designed to ensure your IT environment is operating optimally, and delivering tangible business outcomes. We achieve this by having our teams execute the following daily, weekly, monthly, and annual tasks on your behalf. Taking ownership of the more repetitive, basic, and time-consuming tasks and freeing up your IT pros to tackle larger, more complex projects that drive business value. We help you shift your IT Operations Management from Ad-Hoc to Insightful.
Loop1’s global Engineering team has its eyes on your tooling 24×7. The remote team is responsible for the following daily tasks.
• Orion infrastructure alerts
• Orion infrastructure logs & errors
• Node discovery status check
• Daily polling engine status check
• Daily GUI check
• Database maintenance confirmation
Our priority task is to keep your tooling running reliably and efficiently. Our weekly tasks to achieve this include:
• Polling engine review
• Rebalance workload and status
• Map functionality checks
• Account verification
• Change control review
We provide a review of the status and results from the monthly tasks as well as a status of the SolarWinds deployment. Our monthly tasks include:
• Monthly service improvement reporting
• Service Delivery Manager check-in
• Orion Insights report audit (requires access to SolarWinds Customer Portal)
• Orion infrastructure audit
• Monthly database review
• Change control review
• Application patching review
• Environment review
Loop1 will conduct a quarterly review of the deployed tools to ensure the implemented solution and the roadmap for services fits your organization’s priorities and needs. A review of the service improvements should also demonstrate progress in the maturity journey from Ad-Hoc to Insightful, relative to the L1M3 framework. Quarterly tasks include:
• Quarterly service improvement reporting
• Quarterly audit of deployed tools to activity roadmap
• A quarterly strategic revie of your organization's business priorities and needs to ensure alignment with your enterprise tools
Loop1 will conduct an annual review of the deployed tools to ensure the implemented solution fits your organization’s needs. Annual tasks include:
• Annual audit of deployed tools
• A yearly audit for environment hosting used tools
• Annual strategic review of your organization's business needs to ensure alignment with your enterprise tools
• Annual assessment of the success and traction gained from the closing contract term and planning for the renewed contract term
Introducing NetFoundry—Loop1's preferred secure platform for delivering L1M3 SolarWinds Managed Services
NetFoundry Network-as-a-Service (NaaS)
NetFoundry’s Network-as-a-Service (NaaS) platform is the recommended service delivery path for our L1M3 SolarWinds Managed Services clients, but where this isn’t possible, we can work with a client-provided secure method of connectivity.
VPNs just don’t cut it anymore—they’re inefficient, complex to manage, and introduce significant security risks. With NetFoundry’s Network-as-a-Service platform, you immediately solve these VPN problems with zero trust networking.’
Loop1 and NetFoundry will establish a Loop1-to-Client private dark zero-trust network, providing a platform for secure remote asynchronous access for the ongoing, proactive management of your SolarWinds platform.
Let’s get Technical
If Loop1 uses NetFoundry to provide our services securely and remotely, this is what it looks like at a 50,000-foot view.
Want to learn more about NetFoundry?
As a leading global partner and reseller of NetFoundry, Loop1 can help you get your zero trust network stood up. Just reach out to us via the form below, and one of our team will be in touch to discuss our L1M3 Services delivery options.
Entrust Loop1 to manage your SolarWinds environment with L1M3 Services
SolarWinds Value-Add License Renewals
As a leading global Elite Partner and authorized reseller of SolarWinds, Loop1 can leverage its committed relationship to offer significantly enhanced value for your SolarWinds license renewals.
If you’re not quite ready to go fully L1M3 Services yet—our Enhanced Support package could prove an excellent alternative, providing 24×7 support with a defined number of Managed Services Hours, Public Training Seats, and an annual Health Check.
SolarWinds Version Upgrades
SolarWinds release version updates and security patches frequently, but you’re not benefitting from them if you don’t keep your platform up-to-date. Loop1 are here to assist you with your SolarWinds upgrades. Our SolarWinds Certified Professional (SCP) engineers will work with you to ensure your upgrade is delivered in accordance with best practice guidelines, and fully tested to ensure the upgrade was successful and SolarWinds is fully functional. Our engineer can also demonstrate how you can take advantage of the new features and functionality.
SolarWinds Health Check
Loop1’s Health Check provides a comprehensive and in-depth assessment of your SolarWinds environment to ensure your SolarWinds Platform and monitoring setup performs at optimum levels. A healthy platform that is fine-tuned, configured for your environment, up-to-date, feature-complete, and secure by design, is far better equipped to meet your IT Operations Management requirements—today, and in the future.
A Loop1 SCP engineer will conduct a comprehensive review of all aspects of your SolarWinds Platform—from the underlining architecture, to how SolarWinds was deployed, configured, and even how your IT pros are using the platform; all are assessed against our documented best practices – based on our L1M3 (LIME) ITOM Maturity Methodology.
ITOM Maturity Assessment & L1M3 Roadmap
Loop1’s ITOM Maturity Assessment is designed to assess the current maturity of IT Operations Management within your organization. We will undertake a detailed assessment of your environment against our L1M3 methodology (5 Phases of Maturity, 6 Assessment Areas, 7 Technology Silos) – against which you will receive a personalized scorecard and roadmap to help drive monitoring and observability maturity that delivers business value. Provided as part of our L1M3 Services proactive managed services contracts.
SolarWinds Platform Support
With Loop1’s 24×7 follow-the-sun unlimited SolarWinds Platform Support you can be assured that you have access to responsive, knowledgeable technical support as and when you need it. All Loop1 L1M3 Services and Value-Add Renewals clients receive access to our ServiceNow portal for logging and tracking support & service requests, as well as reviewing their purchase history.
Professional Services Projects
Alongside the daily, weekly, monthly, quarterly, and annual proactive management of your SolarWinds environment you receive with an active L1M3 Services contract, the Loop1 Engineering Team can also provide additional Professional Services assistance for ad-hoc or out of scope projects. Our global team of SCP engineers has carried out more than 5,500 SolarWinds professional services engagements over the last ten years.
SolarWinds Public Training
Loop1 provides instructor-led public training classes for IT professionals focused on the SolarWinds Platform—across the NA, EMEA and APJ regions. Classes cover all the core modules, and range from fundamental level, through intermediate, to advanced. Our pre-configured training lab environment facilitates hands-on learning, with guided exercises, to help students learn practical skills around installing, configuring, and maintaining SolarWinds products.
